Voice in Canada Podcast

Some estimates show that companies spend close to USD 1Tn on call center IT, with more than 265 Bn customer calls being serviced per annum. Although most companies are contemplating a reduction in their call center workforce, there is a significant rise in the number of calls to contend with. For now, the clearest use case of this breed of synthetic media is in domains less reliant on creativity or performance, but that still benefit from presenter-led video content. In areas like HR, eLearning, eCommerce, real estate, and digital health, AI clones might well start popping up in places where we currently encounter chatbots, tour videos, or corporate training content.

Eric earned an undergraduate degree in Electrical Engineering from Northeastern University and a Masters in Computer Science from UMass Amherst. He is the technical leader and visionary behind the original Siri on the iPhone 4s and Bixby 2.0 which rolled out this year on Samsung’s Galaxy Note 9. I caught up with Adam at the Samsung Developer Conference in San Francisco shortly after he presented an overview of Bixby’s new IDE for developers. We go back to the first digital assistant he developed while at Stanford Research Institute in the 1990’s and trace a 25-year path culminating this week in Bixby 2.0’s official launch. Cheyer is currently a VP of Engineering of Viv Labs and Vice President of R&D at Samsung.

• The risk of a data breach increases when users divulge the information to a number of people, which may happen when the user gets transferred from one agent to another.
• He spent over 15 years at Nuance and witnessed its key growth era firsthand.
• It can quickly run up operating costs that eat into your revenue.
• We provide a headless, API-first microservices solution for businesses looking to build custom, unique commerce experience.
• AI platform inPowered says it gradually reduces cost per post-click engagement by up to 80% by using machine learning to optimize for time on site.

Today we interview three active users of Clubhouse in our series around the rise of social audio. Vajresh Balaji is first with his analysis of total Clubhouse users and how the app has changed over the past six months. Laura Gassner Otting is a best-selling author of the book Limitless and corporate consultant. She also hosts some of the most popular rooms in Clubhouse. Our final guest is Adam Soccolich, the creator of The Best of Clubhouse newsletter and website. He offers insights on a variety of different ways users employ the app and highlights on the recent developments.

Steps to Close the Contact Center Performance Gap

Your chatbot solution will depend on your needs and how well their features satisfy them. Business users have no tooling to customize dialog, meaning IT must be committed to not just the initial build, but to the entire lifecycle of the bot. A key differentiator of Botsify is their multi-lingual chatbot feature, that allows customers to translate their bots for native conversations in multiple languages. If you’re unfamiliar with the concept of chat, you can learn more about what an ecommerce chatbot is and how they work in our blog here. We’ll cover 16 of the best chatbots for ecommerce businesses.

Most text-based content relies on text to convey the messages and information such as blog posts, articles, transcripted podcasts, and product descriptions. We are taking the COVID-19 pandemic seriously here at Dynamix Productions. We’re taking safety measures recommended by health officials. We are regularly sanitizing everything we can think of and keeping as much of a «social distance» as possible.

Jason Squared: Two Nerds Talk Tech

In this video, Paul Roetzer, founder and CEO of Marketing Artificial Intelligence Institute, discusses what AI can and can’t do, and how AI affects human consumers and marketers. When you combine AI and machine learning , what you get is the ability to use data to anticipate customer’s behavior. Cobomba is a marketing technology solution that uses AI to help marketers plan more effective content. Google BERT is a Google update powered by AI that has big implications for businesses, according to three experts from top marketing technology companies. Squark is a no-code AI platform that helps marketers predict the success of their efforts.

The forecast is a bottom-up analysis of hundreds of virtual assistant use cases and we talk about which segments will generate the most software revenue. Mark also goes into detail on Tractica’s broader coverage of the AI market as well as chatbots and voice assistants. He has more than 10 years of experience as an analyst, two decades in tech industries and is a graduate of the University of Florida.

Artificial intelligence is transforming marketing, creating endless opportunities. Salesforce Einstein introduces AI to one of the market’s leading CRMs. How do brands go from reading about AI to actually using it?

Legal bots

Cerence has over 60 automotive customers and its technology can be found in 280 million vehicles. Previously, Dhawan was CTO of Harman International and President of the Connected Services Division. He joined Harman through an acquisition of Symphony Teleca where he was President and CEO. He has held a number of other executive and technical positions at leading technology companies. Sanjay earned a master’s degree in electrical engineering from Brunel University in England.

There is a lot of talk about metaverses and how conversational AI may play a role. Inworld has the most interesting angle I have seen to date on this topic. Gelfenbeyn was CEO and co-founder of API.ai which was acquired by Google in 2016 and became Dialogflow. Gibbs is the former product manager aidriven audio cloning voice to chatbot for conversational AI products at DeepMind. David Liu is CEO of Sonde Health, a company using vocal biomarkers to assess patient health, wellness, and fitness. The company is white labeling its solution for app developers with initial products for respiratory and mental health problems.

What is AI for sales and how can it give salespeople superpowers? At MAICON 2022, these experts will share what the future holds for AI. These three advertising problems create major headaches for marketers. AI can help solve them—and help marketers prove the value of their efforts. At MAICON 2022, we sat down with marketing AI experts to discuss the current capabilities of NLG and NLG. This week on the Marketing AI Show, we talk the White House’s AI Bill of Rights, advice on building AI-driven companies, and Meta’s Make-a-Video.

Demand for customer support continues to grow not only in size but complexity. Cresta adds strategic human resources leader with passion for building high-performing teams. Learn the different methods Cresta’s AI uses to understand the complexities of human conversation.

Cresta Wins Most Innovative Product at the 2022 CX Awards

This week we’re reading about how Facebook is using Instagram hashtags to train their algorithms, the new AI features announced at Google I/O 2018, and more. From predicting whether an online conversation will end in conflict to identifying individuals by their walking style, artificial intelligence and machine learning are being implemented everywhere. We’ve got the scoop on all the AI news you need to know this week.

He began developing Alexa skills in 2015 before the ASK SDK was released and is best known for having the top-rated Alexa skill for weather. Big Sky has over 2,500 reviews and a 4.5-star rating. That puts Big Sky in the top 20 for skill reviews overall and number one in the weather category. Number 2 is Alexa’s native weather skill with about one-ninth the reviews and 2-star rating. An extraordinary element of Steve’s story is that he had never done any software programming before starting with Alexa and he still developed some of the more complex skills on the platform. Steve earned a Ph.D. in philosophy from Berkeley and an undergraduate degree from UCLA.

Today, we discuss the evolution of chatbots and voice assistants, what enterprises are focused on automating now, and the role conversational AI will play in the metaverse. John Kelvie is CEO of Bespoken, a leader in automated testing software for voice assistants. And, we cover the voice assistant market evolution from Alexa and Google Assistant to custom voice assistants, customer support bots, and other novel applications. That discussion also takes us from predominantly consumer applications of voice assistants to the enterprise. You might also enjoy going back to episode 6 or 55 where John shared the perspective of the early days of Bespoken.

Earlier in his career, Ramu was co-founder and CEO of Qik which was a video streaming solution for mobile and was acquired by Skype in 2011. Before that, he spent 11 years at Oracle, serving in, among other roles, vice president of e-Business suite technology, and vice president of real-time collaboration technologies. Ramu was trained as a software engineer and holds a master’s degree in computer science from the University of Wisconsin and earned an MBA at Boston University. Rasa began life as an open source NLU for chatbots and has expanded to other features, including voice interactivity.

Our producer desk and engineer seat is more than 6 feet away in each studio, and there is glass between the engineer and voice talent. Now, according to CDC guidelines and the Governor of Kentucky, small groups of up to 10 people who have all been fully vaccinated can gather inside. We’re still encouraging smaller groups here, but if all parties agree, we can record up to two people at a time in our VO room A. We sincerely wish that you and your families will stay safe and secure during these unusual times.

• In this post, I’ll walk you through three different use cases for AI to automate the top of your marketing funnel.
• Amy Stapleton is CEO and founder of Tellables which works with authors to develop interactive story games designed to be played through voice assistants and social robots.
• Phrasee uses sophisticated machine learning to automatically write email subject lines that convert.
• Sensory was pioneering the use of neural networks in the 1990’s and works today with companies ranging from AT&T and Huawei to Garmin and Waze.
• Personalization strategies informed by AI-driven analytics can help companies build genuine relationships to increase customer loyalty and retention.
• I think you haven’t listed many vendors and there is a difference between chatbot developers and chatbot platform providers.

Voice-based chatbots are the foundation of the Internet of Things of tomorrow. With devices getting smaller and screen real estate becoming a luxury, voice chatbots give customers the best of both worlds with quick, accurate information delivered entirely hands-free. And to streamline the process, many businesses are now adopting artificial intelligence.